Delivery

(1) Delivery Costs
All our parcels are sent by Business Post (UK Mail) on a 1 – 2 working day delivery, it’s a fully trackable and a signed-for service, so please supply us an address where you will be able to sign for your delivery. (Time scale excludes bank holidays and weekends).


Mainland UK (Zone A & B)
We charge a set delivery cost of £5.49 for a 1 – 2 working day delivery service.

High Scotland & Northern Ireland (Zone C)
We charge a set delivery cost of £17.99 for a 1 – 2 working day delivery service.
This covers postcodes from: AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 & 40, IV 52 to 54, IV63, KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50, Northern Ireland (BT).

Highlands, Channel Islands (Zones D & E)
We charge a set delivery cost of £19.99 for a 1 – 2 working day delivery service.
This covers postcodes from: HS, V 41 to 49, IV 51, 55 & 56, KA 27 & 28, KW 15 to17, PA 20, PA 41 to 49, PA 60 to 78, PH 42 to 44, ZE, Isle of Man (IM), Channel Islands.

Isle of Wight (Zone A)
We charge a set delivery cost £12.99 for a 1 -2 working day delivery service.
The Isle of Wight has a surcharge over other Zone A areas due to a ferry charge.


Some of the products we sell are larger and heavier than 30kg, so standard set delivery costs will not apply. We reserve the right to levy a carriage surcharge in some circumstances, but we will notify you via email or telephone to obtain agreement of this increased cost prior to confirmation and despatching your order.


If your parcel is re-directed back to us from Business Post Couriers, due to a customer not be able to accept their delivery for example;
(1) not in at specified delivery address to sign for the parcel,
(2) failed to collect the parcel from Business Post Depot in their specified time scale

There will be a returns surcharge to pay and a re-delivery cost, which will be up to the customer to pay.

This cost will depend on your location, due to different delivery costs incurred from Business Post.

We will notify you via email or telephone to obtain agreement of this increased cost prior to confirmation, payment and re-despatching your order.

If the customer decides they do not want the item re-delivered and cancels the order, Epic Tools will deducted the Business Post re-directing costs off the customers refund.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase, but we reserve the right to use our discretion, and refund you via a preferred method agreed by you and Epic Tools.

(2) Delivery Times & Polices
It is our aim to despatch all stocked items within 1 - 2 workings days (excluding weekends and bank holidays) via Business Post Couriers, to the delivery address indicated on your order.
These time periods however are estimates only due to many factors. Deliveries beyond this time scale will not be grounds to cancel your order unless we fail to deliver the products within a reasonable time or as a consumer you exercise your right to cancel the order.
We cannot always guarantee delivery within the time periods specified. If you have not received your order after this period has expired, please contact us by sending an email to enquiries@epictools.co.uk or telephone 01502 717788 with your order number to hand.

We will endeavour to advise you of the present position of your order, and ensure you receive your order as soon as is reasonably possible.

Be advised that if you are trading with us as a consumer, we have a statutory obligation to deliver products to you within a maximum period of 30 days of the date of the order acknowledgement, after which you have the right to cancel your order and receive a full refund of the purchase price.
The quantity of any products as recorded by us on despatch from our premises shall be conclusive evidence of the quantity received by you on delivery, unless conclusive evidence to the contrary can be provided to us. For the avoidance of doubt, any signature given to any courier by any person other than yourself at the delivery address confirming receipt of the products shall not be deemed conclusive proof of non – delivery.

We only deliver parcels to UK addresses.